GO THE EXTRA MILE
As members of the hospitality and tourism community, we know how important great customer service is to our industry. A good impression takes only a few minutes to create and can last a lifetime. That's why we want to help you learn to GO THE EXTRA MILE!
Make exceptional hospitality a way of life in the Mile High City!
Keep visitors coming back and spending money!
GO THE EXTRA MILE Awards
What is it?
The Go the EXTRA Mile Awards are given to those hospitality front line representatives who go above and beyond in their interaction with customers.
This is your chance to express your appreciation for their superior service!
How does it work?
Nominate a front-line representative from your company (or anyone from whom you have received excellent service.) Nominations will be reviewed and the winner will be presented with a fun prize such as an overnight stay in a Denver hotel/resort, tickets to a major league sporting event or dinner for two at a fabulous restaurant. The winner is also recognized and invited to the VISIT DENVER Annual Membership Dinner.
What we need from you?
Your nomination! We also ask that you (the employer) agree to provide one additional incentive to this person. Suggestions include free parking for a month, a day off, money or a gift certificate.
Nominate Someone Now!
Front-Line Hospitality Training
Front-Line Hospitality Training is an all day session designed for those members of your staff that come in direct contact with customers.
Attendees will not only get the "Denver Visitor Experience" by touring a number of the city's most popular attractions, but will also be engaged in various educational components, such as:
- Information about Denver that is essential to all front line associate's knowledge of the city
- Practical customer service training for use in their daily tasks
- A number of new resources for your staff to take away and reference as needed
Our day will conclude with all attendees receiving "Go the EXTRA Mile" certification.
Sign Up Today!
Customized Training Road Shows
Let us come to you! We'll provide training to your front-line employees about key Denver facts, new attractions and upcoming conventions.
Schedule a Road Show for your group.